Faqs

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and Apple Pay.

How long will it take to get my order?

We strive to process and ship all orders within 1-2 business days. However, delivery times vary depending on your location and shipping method. Standard shipping usually takes 3-5 business days within the US, while international shipping can take 7-14 business days. You will receive a tracking number once your order has shipped, so you can keep an eye on its progress.

What is your return policy?

We want you to love your purchase, but if for any reason you're not satisfied, we offer free returns and exchanges within 30 days of receipt. Please contact us for further instructions before returning the item. Read our return policy.

Do you offer gift wrapping?

No, we do not offer gift wrapping for orders at this time, but may offer it in the future. If you really really want to gift wrap your order, please contact customer service before placing your order and we can make a special arrangement  for an additional fee to gift wrapping on your order.

How can I contact customer service?

You can reach our customer service team by email atcustomerservice@xitamin.comor through our Contact Us page. We strive to respond to all inquiries within 24 hours.

Do you have a physical store?

No, we are an online-only store. This allows us to keep our prices affordable and offer a wide selection of products.